Last updated: 13 August 2026
Netaveo Care is a modular, configurable CRM for 24-hour care agencies, HerzensManagement a ready-made complete system for the industry. An objective comparison, as of August 2026.
Netaveo Care describes itself as a CRM for 24-hour care agencies and covers client management, deployment planning, recruiting, invoicing and sales. The system is modular and individually configurable, and open interfaces are publicly documented. If you have your own processes and want to replicate them, this gives you a lot of freedom.
HerzensManagement takes the opposite approach: the processes of a 24-hour care agency are already built in, including Pflegestufe (the Austrian care level), SVNR (Austrian social security number), subsidies, automatic rotations with changeover days, care contracts built from more than 400 placeholders and recurring invoices to families with BMD export (to the Austrian accounting software BMD). That is why you are up and running in 7 days, without a configuration project.
In short: Netaveo gives you a construction kit. We give you the finished system — with a publicly stated price of €7 to €11 per active client per month.
Based on the public product pages of both providers, as of 13 August 2026. “Not publicly documented” means: the provider makes no public statement on it.
| HerzensManagement | Netaveo Care | |
|---|---|---|
| Origin and market | Graz, Austria | Germany |
| Approach | ready-made industry system | modular, configurable CRM |
| Price publicly available | Yes: €7 base, €11 full package per client/month | no, individual |
| Setup fee | none | not publicly documented |
| Client and caregiver management | Yes | Yes |
| Structured needs assessment | Yes | Yes |
| Placement pipeline | Yes | Yes |
| Recruiting | Yes | Yes |
| AI matching | Yes | partially documented |
| AI search across your own agency data | Yes | Yes |
| Automatic rotation planning | Yes | partially documented |
| Conflict detection in planning | Yes | partially documented |
| Self-entry by the family via link | Yes | partially documented |
| Document templates | Yes, 400+ placeholders | Yes |
| Signing on a mobile phone | Yes | not publicly documented |
| Automatic recurring invoices | Yes | partially documented |
| Sending and partner agencies | not publicly documented | Yes |
| Austrian fields: Pflegestufe, SVNR, subsidies | Yes | no, German logic |
| BMD export | Yes | not publicly documented |
| Open interfaces / API | not publicly documented | Yes |
| App for caregivers | Yes, Android and iOS | partially documented |
| App access for relatives incl. chat with automatic translation | Yes | not publicly documented |
| Multi-tenant / white label | Yes | Yes |
| Money-back guarantee | 6 months from go-live | not publicly documented |
| Free data migration when switching | Yes | not publicly documented |
Table scrolls horizontally. “Not publicly documented” means: the provider makes no public statement on it — not that the feature is missing.
A configurable CRM first has to be turned into a system for a 24-hour care agency: fields, screens, workflows, templates. With us, that is how it is delivered. We migrate your data, rebuild your templates and train your team — after that, you work productively.
Everything about switching →
Rotations are created automatically from the start date, rotation length and caregiver assignment, changeover days are handled separately, and the system reports conflicts before they turn into a phone call on a Sunday evening. You move future rotations in bulk, and every change is recorded in the history.
More about rotation planning →Netaveo prices individually. With us, you do the maths yourself: €7 per active client per month in the base package, four modules at €1 each, €11 for the full package, no setup fee, no minimum size.
See pricing →Netaveo is modular and configurable and publicly documents open interfaces — with us, an open API is not documented. Netaveo also covers sending and partner agencies. If your agency has very specific workflows, wants to connect a lot to other systems or works extensively with partner agencies, this construction-kit approach is a real argument.
Show us the cancellation confirmation from your current provider: until the end of your notice period you use HerzensManagement free of charge, and your payments only start in the first month after that — at the switching price of €4.50 per client per month with all four modules, valid for contracts signed by 31 October 2026. The regular price is €7 per client per month, €11 for the full package. We migrate your data free of charge, and you are up and running in 7 days. If it's not the right fit: money back for 6 months from go-live, with a simple email.
All information on Netaveo Care comes from the provider's publicly accessible product pages, as of 13 August 2026. We only compare publicly documented features and assess neither the quality nor the cost-effectiveness of other providers. If any information is no longer accurate, write to us at [email protected] — we will correct it promptly.
Made in Austria. In use in Austria, Germany and Switzerland.