The AI reads along, recognises what is urgent and drafts the reply - using the data in HerzensManagement. You review it, adjust it if needed and send.
Every incoming email is classified automatically: appointment, invoice, document, client, newsletter or spam - plus “Reply needed”, “Review” or “Done”. Anything clearly time-critical - pain, deadlines, payment reminders - is flagged as urgent. And every email gets a one-sentence summary, so you don’t have to open each one.
One click on “Suggest reply” and the draft is there - in the language of the enquiry, with greeting and sign-off. The AI knows the sender from HerzensManagement (client, relative, caregiver) and your stored knowledge base. It never invents appointments, prices or commitments: if something is missing, a placeholder stays in place.
The AI also writes new emails from a short instruction. On request it makes existing text more professional, shorter or more detailed, or corrects the spelling. Email templates with placeholders attach their documents automatically, and your agency’s signature is added everywhere.
Connect your mailbox via IMAP/SMTP or Microsoft 365 - emails are still sent from your own address. New mail is fetched every minute, with desktop notifications if you like. The profile of every client and every caregiver shows the complete email history.
30 minutes, the real system, your questions first - no slides.
Made in Austria. In use in Austria, Germany and Switzerland.