Last updated: 13 August 2026
Two Austrian solutions for placement agencies in 24-hour live-in care — one as part of a very broad range of modules, one as a specialised complete system. The objective comparison, as of August 2026.
caredeskPflege is explicitly positioned for Austrian placement agencies in 24-hour live-in care and emphasises Austrian subsidy and contract administration as well as billing for clients and caregivers. caredesk as a whole advertises more than 100 modules for the social sector — the solution is correspondingly broad and configurable.
HerzensManagement does not cover 100 modules but exactly one path: from enquiry through needs assessment, matching, rotation and contract to the recurring invoice, with automation at every step and AI search across your agency data. The price is published on the website.
In short: If you need configurability across many areas, you are in good hands with caredesk. If you run a 24-hour care agency and want the software to prepare your everyday work by itself, you are in the right place with us.
Based on both providers' public product pages, as of 13 August 2026. “Not publicly documented” means the provider makes no public statement on it.
| HerzensManagement | caredeskPflege | |
|---|---|---|
| Focus | exclusively 24-hour live-in care | 24-hour live-in care as part of a broad social-sector suite |
| Price publicly available | Yes: €7 base, €11 full package per client/month | no, flexible monthly licences on request |
| Setup fee | none | not publicly documented |
| Client and caregiver management | Yes | Yes |
| Structured needs assessment | Yes | Yes |
| Placement pipeline | Yes | Yes |
| AI matching | Yes | not publicly documented |
| AI search across your own agency data | Yes | not publicly documented |
| Automatic rotation planning | Yes | partly documented |
| Self-registration by the family via a link | Yes | not publicly documented |
| Document templates | Yes, 400+ placeholders | Yes |
| Signing on a mobile phone | Yes | partly documented |
| Automatic recurring invoices | Yes | Yes |
| Caregiver and partner billing, commissions | not publicly documented | Yes |
| BMD export (Austrian accounting software) | Yes | not publicly documented |
| Austrian subsidy and contract administration | Yes | Yes |
| App for caregivers | Yes, Android and iOS | partly documented |
| App access for relatives incl. chat with automatic translation | Yes | partly documented |
| Multi-tenant / white-label | Yes | Yes |
| Money-back guarantee | 6 months from go-live | not publicly documented |
| Free data migration when switching | Yes | not publicly documented |
Table scrolls horizontally. “Not publicly documented” means the provider makes no public statement on it — not that the feature is missing.
We build only for your case: rotation, changeover day, Pflegestufe (the Austrian care level), SVNR (Austrian social insurance number), subsidies, care contract, family invoice. You don't have to choose which modules you need, nor configure what an agency always needs anyway. After setup, you are up and running in 7 days.
See all features →
Your own PDF templates pull their data from the client and caregiver profiles, go out from your own sender address and are signed on a mobile phone. So the care contract is not created in Word but in the system — and the log shows you when it went out and when it came back.
More on documents →
“Caregivers with a driving licence”, “Clients without a caregiver”, “Free rotations in August” — answered in seconds from your real data. Plus AI-assisted matching that suggests suitable caregivers. caredeskPflege does not publicly document either.
caredesk is an established Austrian provider with a very large range of features and publicly documents caregiver and partner billing including commissions — which is not the case with us today. If your organisation covers other areas of the social sector besides 24-hour live-in care and wants to manage everything in one system, caredesk's breadth of modules is a strong argument. We are the better choice if 24-hour live-in care is your business.
Show us the cancellation confirmation from your current provider: until the end of your notice period you use HerzensManagement free of charge, and your payments only start in the first month after that — at the switching price of €4.50 per client per month with all four modules, valid for contracts concluded by 31 October 2026. The regular price is €7 per client per month, €11 for the full package. We migrate your data free of charge and rebuild your templates, and you are up and running in 7 days. If it's not right for you: your money back for 6 months from go-live, informally by email.
All information on caredeskPflege comes from the provider's publicly accessible product pages, as of 13 August 2026. We only compare publicly documented features and do not assess the quality or cost-effectiveness of other providers. If any information is no longer accurate, write to us at [email protected] — we will correct it promptly.
Made in Austria. In use in Austria, Germany and Switzerland.